Code of Conduct & Policies
At Family Room Chicago, we build our community on a foundation of shared values. Every child, team member, and caregiver upholds the F.A.M.I.L.Y. standard.
Fairness & Respect
We treat every person with respect, dignity, and empathy, recognizing that all humans are equal.
Ask & Admit
We foster brave, honest communication. We ask questions, admit mistakes, and embrace every opportunity to learn.
Mindset
We lead with optimism, celebrate progress, and approach every challenge by looking for the good.
Integrity
We assume the best in others and build trust through transparent, kind, and reliable actions.
Leadership
When in doubt, we seek clarity from our managers to guide choices that ensure everyone’s safety.
You Matter
We value the presence, voice, and actions of every team member, child, and caregiver.
Operational Policies
Membership Policy
Membership grants access to Family Room Chicago LLC, an Illinois limited liability company, during regular business hours. Membership includes access for all legal immediate family members residing in the same household plus one (1) designated caregiver per family. Membership is reserved for families with at least one child under the age of 14 years old.
Term and Cancellation (Self-Service)Membership is ongoing and is billed on a recurring monthly basis. You may cancel your membership at any time without penalty through the Member Portal.
- How to Cancel: Simply log in to your account and select the cancellation option. This “Log in and cancel” process is designed to be immediate and hassle-free.
- Effect of Cancellation: Your membership will remain active until the end of your current billing cycle. No partial refunds are issued for the remaining days of the month.
Membership Revocation
Family Room Chicago LLC reserves the right to refuse or revoke membership at any point and for any reason. Revocation may occur if a member or their guest(s) engage in actions that:
- Violate safety policies or legal policies.
- Disrupt the peaceful enjoyment of the facility by other members or guests.
- Engage in behaviors deemed inappropriate or harmful by Family Room Chicago LLC staff.
- Engage in disparagement, harassment, or negative behavior towards the club, staff, or community members, whether in-person or online (“bad mouthing”), which could harm the reputation or business operations of Family Room Chicago.
Any revocation of membership will be delivered in writing, explaining the reason for the revocation.
Refund and Return Policy
- Final Sale Items: Food, beverages, clothing/swimwear (items touching the body), gift cards, and items marked “final sale” are not eligible for return or refund.
- Technical Issue Exception: A refund for a subscription charge due to a technical issue will be considered only if:
- A technical issue on our end prevented you from canceling via the portal before the charge.
- You notified us of the issue within 48 hours of the charge.
- The services were not used at all during the charged period.
Health, Safety & Conduct
- Sick = Home: To protect our community, families must keep children home if they are showing signs of illness.
- Sanitization: We employ a continuous disinfection rhythm. Please place mouthed or used toys in the designated “Dirty Toy Receptacles” for sanitization.
- Shoes: All outside shoes must be removed in the front foyer.
- Supervision: Children must be accompanied by a designated caregiver at all times.
- Philosophy: We operate on a restorative, not punitive, philosophy. We use “Time-Ins” for reflection and provide “Rules of the Room” to encourage respectful communication.
Photography & Minor Privacy
The privacy of minors is a priority. Publicly shared images of children by Family Room Chicago LLC will either have express written consent from a guardian or the faces will be obscured to ensure anonymity. Family Room Chicago LLC reserves the right to use images of the facility where no minors are identifiable for marketing purposes.
Waiver of Liability
By entering Family Room Chicago, LLC, an Illinois limited liability company (“The Family Room Chicago”) premises or utilizing its services, you acknowledge that there are inherent risks associated with your presence and participation. These risks include, but are not limited to, personal injury, property damage, illness, or other unforeseen circumstances.
ASSUMPTION OF RISKI understand and acknowledge that there are inherent risks associated with using The Family Room Chicago’s services and entering its premises. I hereby voluntarily assume all risks, known or unknown, associated with my presence or any juvenile’s presence brought to The Family Room by me, at or participation in any and all activities at The Family Room Chicago.
COMPLIANCE WITH PROCEDURESI agree to strictly abide by all instructions, policies, guidelines, and recommendations by The Family Room Chicago, its staff, employees, and representatives, including any request and/or demand to immediately stop using any of The Family Room Chicago facilities.
WAIVER OF LAWSUIT/LIABILITYI hereby forever release and waive my right to bring suit, commence an action, or otherwise make any claims against The Family Room Chicago and its officers, directors, managers, employees, contractors, insurers, other representatives or agents, members, and members’ guests, for any loss, damage, injury, or claim arising from my presence, or any juvenile’s presence brought to The Family Room by me, at or participation in any and all activities at The Family Room Chicago. This waiver includes, but is not limited to, claims for personal injuries, death, property losses, or any other loss, including claims of negligence. I understand that this waiver means I give up any claim I may have to seek damages, whether known or unknown, foreseen or unforeseen. I understand and agree that this Waiver of Liability Agreement is intended to be as broad and inclusive as is permitted by law, and that, if any portion is held invalid, the balance shall continue in full legal force and effect to the maximum extent possible.
GENERAL PROVISIONSIt is my express intent that this Waiver of Liability Agreement shall bind my heirs, successors, assigns, agents, and representatives. This Waiver of Liability Agreement shall be deemed to have been made at Illinois, and shall be interpreted, construed, and enforced pursuant to the laws of the State of Illinois, without giving effect to any laws, rules, or other provisions that would cause the application of the laws of any jurisdiction other than the State of Illinois.
I HAVE CAREFULLY READ AND FULLY UNDERSTAND ALL PROVISIONS OF THIS RELEASE, AND FREELY AND KNOWINGLY ASSUME THE RISK AND WAIVE MY RIGHTS CONCERNING LIABILITY AS DESCRIBED ABOVE.
Event Agreement & Liability Waiver
1. Event Access & Host Responsibilities
- Private Access Only: The Event Host shall limit access to Family Room Chicago LLC to invitees only and shall not allow access to the general public or uninvited guests.
- Supervision: The Event Host is solely responsible for the behavior, safety, and supervision of all guests, including minors.
- Food & Drink: Food and drink are not included in the rental fee. All food and beverages must be provided and contracted separately by the Event Host. Family Room Chicago LLC does not assume any responsibility for the quality, safety, or service of food and drink provided by the Host or third-party vendors.
2. BYO Policy (Alcohol, THC, & Consumables)
The Event Host acknowledges that they may request permission to bring and consume alcoholic beverages, THC products, or other consciousness-altering consumables (collectively “Consumables”) onto the premises.
- Compliance with Law: The Event Host agrees to strictly abide by all local, state (Illinois), and federal laws regarding the possession and consumption of Consumables.
- No Service to Minors: Absolutely no Consumables will be accessible to, served to, or consumed by any person under the legal age (21+).
- No Illegal Substances: Use of illegal drugs or non-regulated controlled substances is strictly prohibited.
- Indoor Air Acts: The Event Host acknowledges that smoking or vaping (tobacco or cannabis) inside the facility is prohibited by Illinois law unless otherwise specified in writing.
- Assumption of Risk (Intoxication): The Event Host acknowledges that the consumption of Consumables involves inherent risks, including impaired judgment, impaired motor skills, and physical injury. The Event Host assumes full liability for any incidents arising from the consumption of these substances by themselves or their guests.
- Right to Terminate: Family Room Chicago LLC reserves the right to immediately terminate the event and evict the Event Host and guests, without refund, if:
- Minors are found consuming restricted substances.
- Guests become unruly, unsafe, or pose a threat to staff or property.
- Laws regarding public consumption are violated.
3. Activity & Facility Waiver (Assumption of Risk)
By using the facilities, the Event Host agrees to the following release, similar to standard activity venue waivers:
- Inherent Risks: The Event Host acknowledges that activities at Family Room Chicago LLC may involve physical exertion and inherent risks, including but not limited to: slips, trips, falls, collisions with other persons or objects, and equipment usage.
- Voluntary Participation: The Event Host and their guests participate in all activities voluntarily and at their own risk.
- Release of Claims: The Event Host hereby releases, waives, and discharges Family Room Chicago LLC from liability for any personal injury, property damage, or wrongful death occurring to the Event Host or their guests while using the facility, regardless of whether such injury results from the negligence of Family Room Chicago LLC or otherwise.
4. Cancellation & Force Majeure
- 45+ Days Notice: If you cancel this Contract for any reason 14 or more days before the event, you agree to forfeit your deposit.
- 44 Days or Less: If you cancel this Contract for any reason within 44 days of the event or sooner, you agree to forfeit your deposit AND pay the full remaining event fee upon cancellation.
- Force Majeure: The performance of this Contract is subject to acts of God, government authority, disaster, or other emergencies that make it illegal or impossible for Family Room Chicago LLC to provide the facilities. In such cases, this Contract may be terminated by written notice without liability.
5. Fees & Overages
- Time Overages: If the event runs past the contracted time, a fee of $50 per 15-minute increment (or portion thereof) will be automatically charged. This fee is strictly enforced and is not prorated.
- Additional Guests: Guests will be checked in on the day of the event by Family Room Chicago staff. If the guest count exceeds the contracted amount, the Event Host will be charged an additional $10 per guest on the final bill at the discretion of Family Room Chicago LLC.
- Other Charges: The rental fee does not include catering, special programs, or any item other than the rental of the space and services identified.
- Deposit: A non-refundable event deposit is required to hold the date/time and will be applied toward the final payment.
- Damage Deposit: An additional refundable damage deposit may be required at the discretion of Family Room Chicago LLC ownership. If required, this deposit will be returned up to two (2) days after the event, pending an inspection for damage to furniture, fixtures, floors, breakage, or excessive cleaning requirements.
6. Indemnification
The Event Host shall indemnify, defend, and hold harmless Family Room Chicago LLC, its subsidiaries, owners, management company, affiliates, and all respective officers, directors, partners, members, and employees from and against all demands, suits, judgments, settlements, claims, damages to persons and/or property, fines, liens, losses, and other liabilities, including reasonable attorneys’ fees, arising out of or in any way related to your event. This includes, but is not limited to:
- Claims for loss or damage to any property.
- Claims for death or injury to any individual (including guests).
- Claims arising from the consumption of Alcohol, THC, or other Consumables.
By booking an event and checking the box that you agree to our policies, terms, and conditions, you are agreeing that you have read this agreement, understand its terms, and acknowledge you the rights you are giving up in exchange for services and are agreeing to it.
Privacy Policy
Last updated April 1, 2024
This privacy notice for Family Room Chicago LLC (“we,” “us,” or “our”), describes how and why we might collect, store, use, and/or share (“process”) your information when you use our services (“Services”), such as when you visit our website at https://www.familyroomchicago.com, or any website of ours that links to this privacy notice, or engage with us in other related ways, including any sales, marketing, or events.
Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at team@familyroomchicago.com.
SUMMARY OF KEY POINTS
- What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use.
- Do we process any sensitive personal information? We do not process sensitive personal information.
- Do we receive any information from third parties? We do not receive any information from third parties.
- How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so.
- In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties.
- How do we keep your information safe? We have organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure.
- What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information.
- How do you exercise your rights? The easiest way to exercise your rights is by submitting a data subject access request, or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.
1. WHAT INFORMATION DO WE COLLECT?
Personal information you disclose to us
In Short: We collect personal information that you provide to us.
We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.
Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following: names, email addresses, contact preferences, contact or authentication data.
Sensitive Information. We do not process sensitive information.
All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.
Information automatically collected
In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.
We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.
Like many businesses, we also collect information through cookies and similar technologies.
- Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files.
- Device Data. We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services.
- Location Data. We collect location data such as information about your device’s location, which can be either precise or imprecise.
2. HOW DO WE PROCESS YOUR INFORMATION?
In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.
We process your personal information for a variety of reasons, depending on how you interact with our Services, including:
- To deliver and facilitate delivery of services to the user.
- To enable user-to-user communications.
- To evaluate and improve our Services, products, marketing, and your experience.
- To identify usage trends.
- To comply with our legal obligations.
3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
In Short: We may share information in specific situations described in this section and/or with the following third parties.
We may need to share your personal information in the following situations:
- Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
In Short: We may use cookies and other tracking technologies to collect and store your information.
We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice.
5. HOW LONG DO WE KEEP YOUR INFORMATION?
In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information.
6. HOW DO WE KEEP YOUR INFORMATION SAFE?
In Short: We aim to protect your personal information through a system of organizational and technical security measures.
We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.
7. DO WE COLLECT INFORMATION FROM MINORS?
In Short: We do not knowingly collect data from or market to children under 18 years of age.
We do not knowingly solicit data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records.
8. WHAT ARE YOUR PRIVACY RIGHTS?
In Short: You may review, change, or terminate your account at any time.
- Withdrawing your consent: If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time.
- Opting out of marketing: You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send.
- Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies.
9. CONTROLS FOR DO-NOT-TRACK FEATURES
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference. At this stage no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals.
10. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
In Short: If you are a resident of California, Virginia, Connecticut, Utah or Colorado, you are granted specific rights regarding access to your personal information.
California Residents
California Civil Code Section 1798.83, also known as the “Shine The Light” law permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes.
CCPA Privacy Notice
Under the California Consumer Privacy Act (CCPA), you have the right to request deletion of data, right to be informed, right to non-discrimination, and right to limit use and disclosure of sensitive personal information. We do not process consumer’s sensitive personal information.
Colorado Residents
Under the Colorado Privacy Act (CPA), you have the right to be informed, access personal data, correct inaccuracies, delete data, and obtain a copy of data. To submit a request to exercise these rights, please email team@familyroomchicago.com.
Connecticut Residents
Under the Connecticut Data Privacy Act (CTDPA), you have rights similar to those in Colorado. To submit a request, please email team@familyroomchicago.com.
Utah Residents
Under the Utah Consumer Privacy Act (UCPA), you have rights to access, delete, and obtain copies of your data. Please email team@familyroomchicago.com.
Virginia Residents
Under the Virginia Consumer Data Protection Act (VCDPA), you have rights to access, correct, delete, and obtain copies of your data. You may contact us by email at team@familyroomchicago.com.
11. DO WE MAKE UPDATES TO THIS NOTICE?
In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.
12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
If you have questions or comments about this notice, you may email us at team@familyroomchicago.com or contact us by post at:
Family Room Chicago LLC
3229 N Broadway
Chicago, IL 60657
United States
13. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it. To request to review, update, or delete your personal information, please fill out and submit a data subject access request.
This privacy policy was created using Termly’s Privacy Policy Generator.